Your Visit

To request an appointment with our providers or with our cosmetic or spa services teams, you may call our offices or submit an appointment request via our online contact form. Please have the following information available when requesting different types of appointments.

When calling to make a general dermatology appointment with one of our providers, please have the following information available:

• Name
• Date of Birth
• Address and Phone Number
• Insurance Information
• Referral Information
• Primary Reason for Visit

Please plan to arrive to our office 15 minutes before your scheduled appointment to check-in and complete required paperwork. We ask that you provide all of the listed items below when visiting the office:

• Insurance Card: All patients who will be using their insurance coverage are required to bring their current insurance card to each office visit.  A copy will be made and placed into the patient’s chart. If the patient does not have their insurance card, the patient will have to cancel or be seen as a self-pay patient.
• Identification Card: ID cards will be required at each office visit. A copy will be made during the first visit and placed in the chart. However, photographic identification may be requested at subsequent visits to the office.
• Co-pay for insurance patients and full payment for self-pay patients: Patients who have a co-pay as part of an agreement with their insurance carrier will be required to pay prior to leaving the office for each visit. It is the patient’s responsibility to bring an approved method of payment, as listed in the payment options and policies section. The appointment will be cancelled if the patient does not bring appropriate means of payment.
• Authorization and/or Referral forms (if required by your insurance): Authorizations/referrals are an arrangement between patients and their insurance carrier. Many health insurances require a referral or preauthorization for specialty services. Dermatology is a specialty service.  Authorizations/referrals are required prior to treatment. It is the patient’s responsibility to bring a copy of their authorization/referral from their primary care doctor to our office.  If a patient does not bring their authorization/referral with them, then their appointment will be cancelled and the patient will have to reschedule or be seen as a self-pay patient.
• A Legal Guardian (if you are not of legal age): All minors are required to have a parent or legal guardian present with them at the time of their visit. By law, we are required to have consent from a legal guardian to provide most treatments to minors.  For your convenience, you may download our Treatment to Minors Form.  If a minor patient comes to the office unattended, the minor may be required to cancel or reschedule.
• A list of your current medications

Please call our prescription line at 603.542.6455 x5 for all prescription refills.

Our physicians normally prescribe sufficient refills to last patients until their next follow-up appointments. If you, the patient, need a refill and do not have a scheduled appointment, please call our prescription line at 603.542.6455 x5. The physician will review the request, and if you need to be seen prior to a refill, our staff will call to schedule an appointment. Otherwise, please allow our office 72 hours to process your request.

Payment of co-insurance, co-pays, deductibles, fees for non-covered services (when applicable) and cosmetic services, is required at the time of service. We accept cash, checks, health debit cards, money orders, cashier’s checks, CareCredit, and DISCOVER, MASTERCARD, and VISA credit/debit cards. We also accept Allē℠ (previously known as Brilliant Distinctions®) rewards for participating cosmetic products.

VIEW ALL PAYMENT OPTIONS AND PAY ONLINE

Peraza Dermatology Group will hold a credit card to secure all cosmetic and spa service appointments. If you need to cancel or change your appointment, we require 48 hours advance notice to avoid either a $100.00 cancellation/no-show fee for cosmetic appointments or the full service charge for any spa service appointments. The credit card that is held will not be charged until either the completion of the cosmetic visit or if the patient does not show or cancels outside of our cancellation window.

Some surgical pathology and other lab specimens are submitted to outside laboratories for analysis and/or slide preparation. These services represent an additional fee charged to you by an outside office. Second opinions are obtained when the physician feels it is necessary to provide optimal care. As a patient, you understand that you may receive a separate bill from an outside hospital facility or laboratory such as: DHMC, Borstings Laboratory, Quest, Partners in Health, Mass General Dermatopathology, etc.

It is the patient’s responsibility to check these conditions prior to their appointment and bring an approved method of payment. The appointment will be cancelled and rescheduled if you do not bring appropriate means of payment. In special circumstances, Peraza Dermatology Group will offer payment plans to those who are unable to pay their balance in one full payment.

Peraza Dermatology Group will file claims directly with the patient’s insurance carrier for services where covered benefits have been verified.  Insurance verification does not guarantee the patient’s insurance will pay for services. It is the patient’s responsibility to know if our physicians are considered “in-network” by the patient’s insurance. Payment is due within 30 days of receipt of a statement sent from our office.

Authorizations/referrals are an arrangement between patients and their insurance carrier. Authorizations/referrals are required prior to treatment. It is the patient’s responsibility to bring a copy of their authorization/referral from their primary care doctor to our office.  If a patient does not bring their authorization/referral with them, then their appointment will be cancelled and the patient will have to reschedule or be seen as a self-pay patient.

Our office attempts to contact all patients prior to scheduled appointments by phone and/or written letter. We understand that personal circumstances sometimes make it necessary to cancel an appointment. We ask that you please notify us as soon as you know you will not be able to keep your appointment. Short-notice cancellations and missed appointments (no-shows) prevent us from offering the appointment to other patients wishing to be seen.

If you are unable to keep a general dermatology appointment, we kindly ask that you provide us with at least 24 hours notice. A $50.00 cancellation/no-show fee may be applied to patient accounts when an appointment is not cancelled at least 24 hours prior to the scheduled appointment.

If you need to cancel or change your cosmetic appointment, we require 48 hours advance notice to avoid a charge of $100.00 to the card that we hold at the time of appointment booking.

If you need to cancel or change your spa service appointment, we require 48 hours advance notice to avoid the full charge of the scheduled service to the card that we hold at the time of appointment booking. We recommend you arrive 15 minutes prior to your appointment. Late arrivals will not receive an extension of scheduled service time and will be responsible for full service fees.

Your cooperation makes it possible to give appointments to other patients.